Data now displays in your local timezone across North America.
This applies across the platform, including dashboards, transaction timestamps, reports, and downloadable CSV exports.
Product Updates
Feature
2 months ago
Additional filters are now available on the transactions page to make it easier to find specific purchases.
You can filter transactions by phone number (full number or last 4 digits) or card number (last 4 digits).
Phone number privacy
To improve customer privacy, phone numbers are now masked, while still allowing you to identify and filter transactions using partial details. This follows modern privacy best practices.
Feature
2 months ago
Say hello to simpler, faster pricing management. See where products are used and update prices across all cabinets from one screen.
✨ What’s New
✔ Centralized control: review and update prices for all products in one place.
✔ Bulk price updates: select multiple products to apply changes in one action.
✔ Usage visibility: see every cabinet a product is in before adjusting prices.
✔ Auto-updating price tags: digital price tags update instantly.
🏷️ Manage All Pricing in One Place
The Pricing Manager gives you full visibility and precise control.
- 🔍 See where products are used
Quickly scan to see which cabinets carry a product and what price each location uses.
- 🛠️ Update prices in bulk
Edit prices inline or select multiple products to apply changes to default and cabinet-specific prices.
💡 All edits auto-save in your browser, so you can leave and return at any time.
- 📋 Review changes before applying
You’ll see a clear summary of which products and cabinets will be updated so you can confirm everything before it goes live.
- 🏷️ Price tags update automatically
After applying changes, all associated price tags sync to reflect the new pricing.
⭐ Bonus: Product Usage Overview
- Open any product to see everywhere it’s used, including each cabinet’s current price.
💡 Why It Matters
- Faster pricing workflows
- Fewer errors with a single source of truth
- Consistent pricing across all cabinets and locations
💬 What Do You Think?
Have you tried the new Pricing Manager? Tell us what’s working well and what could be even better.
Arwid Bancevicius
Feature
4 months ago
We’ve made a few improvements to make restocking smoother.
New Pick Lists
Pick lists now reflect scheduled planogram changes for the next restock. You can also see slot names and a summary of what’s scheduled to be added or removed.
Restockers Can Now Edit Planograms
Restockers can now update planograms directly from the Store page, including pricing and layout changes, while continuing to view pick lists and perform restocking as before.
This makes it easier to keep layouts up to date during restocks.
💬 We would love your feedback
We’d love to hear how these changes are working for you and what else could make restocking easier.
Arwid Bancevicius
Feature
4 months ago
You can now export your sales data by individual items, not just by transaction.
In Transactions → Download CSV, you can choose between:
- Transaction Summary – one row per transaction, showing totals and payment details.
- Itemized Sales – each row is an individual product sold, with quantity. Transaction data is repeated for every item in the transaction.
Arwid Bancevicius
Feature
5 months ago
We’ve redesigned the restocking experience from the ground up — giving you full product-level tracking and complete visibility into every restock.
What’s New
✔ Product-level auditing – See exactly what changed during each restock, down to the individual item.
✔ Full inventory history – Log every stock addition and removal directly in the product audit trail.
✔ A refreshed UI – A cleaner layout, improved navigation, and a modern, mobile-friendly design.
✔ Step-by-step guidance – Restockers are guided through each step, with no guesswork.
✔ Mobile-first experience – Works seamlessly on phones and tablets, wherever restocking happens.
🔍 Auditable Restocks, Step By Step
Get full visibility into every restock with a structured flow that prompts restockers to:
- 🧮 Confirm system counts
Start by verifying the expected stock levels in the cabinet.
- ➕ Add / ➖ Remove products
Add new stock, or remove items with a required reason (e.g. expired, damaged, or other).
- 📋 Review what changed
View a complete product-level audit trail, including quantities, reasons, and supporting notes.
💡 Why It Matters
- Clarity at every step – Restockers know exactly what to do and when.
- Operational transparency – Every action is logged, reviewable, and traceable.
- Smarter decision-making – Spot inconsistencies, reduce waste, and improve inventory accuracy.
💡 Learn More
💬 What Do You Think?
Tried the new workflow? We’d love to hear how it’s working for your team and what we can do to make it even better.
Arwid Bancevicius
Platform Update
5 months ago
Micromart has been growing fast. We’ve seen incredible momentum and support from operators like you. Through it all, our focus has stayed the same: to build the most trusted and operator-friendly smart store platform in the world.
Over the past year, we’ve made a ton of progress improving every part of the system to keep stores running smoothly. Since launching our smart store platform in September 2024, we’ve processed over 750,000 transactions, with operator growth accelerating across North America. Behind the scenes, we’ve worked hard with our technology partners to improve both their systems and ours, raising the standard across the board.
Reliability is a constant focus because the most important thing is that it just works — every time, every hour of the day, for every customer. When stores stay online, payments go through, and inventory stays accurate, customers stay happy and keep coming back. As we continue improving Micromart, we’re leading an outdated industry toward modern standards.
This update highlights what we’ve done to make that happen and what it means for you.
🧠 Smarter, More Resilient System
Smarter software powering more reliable operations
📶 Cabinet connectivity
We improved how the system interprets connectivity issues to ensure accurate online/offline status readings. We also introduced a new “Online (Limited Remote Access)“ status to indicate when remote functions like restocking may be impacted, even if customers can still shop.
📷 Camera redundancy & failover
We improved how the system handles camera issues. If one camera goes down, the system automatically retries and continues to operate with fewer cameras so customers can still shop without disruption. We’ve also added a more comprehensive QA process during production and every time a cabinet reboots.
🛡️ Sentry Mode
We introduced an internal debug tool to help investigate rare or unexpected issues more effectively. When enabled, Sentry Mode detects motion near a unit and starts recording automatically. This gives our team better visibility into what’s happening on-site.
⚙️ Server scalability
We made significant server infrastructure upgrades to handle more transactions, stores, and devices without slowdown. A new status page at status.micromart.com provides real-time visibility.
💳 Smarter Payments & Revenue Protection
More reliable payments, fewer issues collecting revenue
⚡ Smoother, more consistent payment experience
We launched a major update to the US payment app with Castles to improve the shopping experience. The tap screen now follows the Micromart design theme, removes the pre-auth step to reduce friction, auto-resets after a short timeout for the next shopper, shows clearer messages when cards are declined, and fixes rare edge case issues.
💳 Prepaid card blocking
We launched our own prepaid card detection and blocking logic in the US. Prepaid cards have limited balances, which could result in customers taking more items than the card can cover, leaving us unable to collect the full amount owed. This update improves payment success rates and reduces payment risk.
🔁 Remote POS reboot
Our support team can now remotely reboot US payment terminals when they drop off remote management but are still reachable locally. This helps reduce downtime and resolve issues without needing on-site help.
💳 Payment success & revenue protection
We’re continuously improving card validation and payment capture logic. If there are still issues, our Revenue Protect program continues to ensure operators are paid for any missed revenue caused by technical errors.
🔩 Field-Proven Hardware Reliability
Hardware and QA improvements that reduce downtime
💻 Computer stability
We analyzed all units in the field and found motherboard inconsistencies in a few cases. We sent replacement computers where needed and added new QA tests to block any unit with potential issues from shipping. We also worked with our manufacturer to fix the problem at the source.
🖼️ Top display image retention
We found that some operators were experiencing screen burn-in when videos displayed static imagery for extended periods, which can be common with LCDs. We are tackling these on a case-by-case basis with recommendations, coordinated replacements, explored mitigation options, and updated our marketing guidelines to reduce the risk.
🔒 Lock reliability
We improved how the system handles edge cases where locks might behave unexpectedly. We sent replacement latches where needed and are working with our fridge partner, MinusForty, on further mechanical and sensor upgrades.
🏷️ Price tags (eTags)
We experienced occasional delays with eTag updates as the number of units in the field increased. We worked with our manufacturer to improve reliability and are collaborating on future improvements.
🧪 Smarter QA & Boot-Time Checks
Each cabinet now runs a comprehensive and automated system check before shipping, testing hardware, cameras, computer, router, etags, and remote access. These same checks also run every time the cabinet is rebooted.
📦 Accurate Inventory, Clear Audit Trails
Hardware you can trust, software that tracks what matters.
🧰 System-wide reliability improvements
By adding automated computer stability checks, camera redundancy and failover, and handling edge cases like lock behavior, we’ve reduced inventory discrepancies caused by hardware issues. These improvements have made the system more resilient in capturing the data needed to process orders accurately.
📦 New restocking workflow (launching this week)
Restockers can now add, remove, or correct items with clear reasons. Every update is logged in a clear audit trail, making it easier to trace issues and keep inventory accurate. We now automatically enable the fridge restocking timer, so you don’t need to manually toggle restocking. It’s simple, smart, and built to reduce confusion.
🚚 Smoother Delivery & Setup
Easier installs, fewer surprises
🚚 Installation & delivery
We now offer a white glove option where cabinets are fully set up at our Chicago warehouse before delivery. This includes shelf layouts and price tags customized for each operator. They arrive plug and play, ready to stock and go live. We’ve also added additional staff to support you remotely during installation if needed.
🚀 Looking ahead
We know the job is never done. Reliability is built one improvement at a time. We’re committed to continuing to raise the bar so Micromart becomes the most trusted and dependable smart store platform in the world.
💬 We would love your feedback
We’re always improving and your input helps us focus on what matters most. If something is not working as expected, let us know so we can do our best to address it. As always, we’re proud to support you and your success.
Arwid Bancevicius
Feature
7 months ago
We worked closely with our payment device partner Castles to deliver a major update to the payment app used across US Micromart Smart Stores. While this payment app is separate from ours, it’s what users see when tapping their card. These improvements bring a more consistent look and feel, better reliability, and features we built to improve payment success.
Payment app updates
⚡ A smoother payment experience
We’ve redesigned the payment screen to match the look and feel of the Micromart POS app, making the experience more consistent and intuitive for customers. The pre-auth amount has been removed at this step to reduce unnecessary friction. If a payment fails, the screen now automatically returns to the start, ready for the next customer while keeping the cabinet status accurate in our system. We’ve also added clearer, friendlier error messages to help guide users when they’re card is not accepted. All of this adds up to a smoother, more reliable shopping experience.
⚙️ Reliability and consistency
We worked with our payment device partner to address reliability issues and ensure all devices are running consistent settings. We also introduced improved troubleshooting capabilities, including a remote reboot function that allows our team to resolve certain issues instantly without needing to be on site. New features also enable cross-location card blocking and a one-time phone number entry experience across multiple locations.
💳 Micromart-built Prepaid Card Blocking
In March, we launched a prepaid card blocking feature for our US locations. This capability was already supported by our Canadian payment partner but was unavailable with our US payment partner. When a prepaid gift card is detected, users now see a clear message: “Prepaid cards are not supported.” We block these cards because they might not have enough funds to cover the full cost, helping us avoid failed charges and ensuring we collect the full amount.
🚀 Looking ahead
These updates are just the beginning. We’re rebuilding the payment app from the ground up to fully own the experience and unlock new features that make shopping even faster, friendlier, and more reliable.
💬 We would love your feedback
Have you seen the new payment experience in action? We would love to hear how it is working for you and your customers.
Arwid Bancevicius
Event Recap
in 3 months
From May 7 to 9, we had the privilege of exhibiting at the NAMA Show, the largest trade show for convenience services, foodservice, and vending innovation. It was an incredible opportunity to connect with operators, partners, and industry leaders. We were proud to share how Micromart is shaping the future of autonomous retail.
At our booth, we showcased:
- Our Gen4 Smart Store – The latest in modular, customer-friendly design, designed to sell
- Advanced Operator Tools – From planogram customization to real-time inventory and sales data
- Freezer Reveal – Expanding our capabilities to a wider range of products
- Hot Food Capabilities – The only autonomous store capable of cooking hot meals on demand, anytime of day
- New Small Pod Technology – Launched earlier this year, now with faster cook times for an even better customer experience
- AI Features (Sneak Peek) – A glimpse into AI features that will shape the next generation of smart store operations
We received a ton of interest and feedback from attendees throughout the show. One of the biggest highlights of the show was connecting face to face with many of our existing operators and tech partners. We regularly hear from them, but seeing their energy in person and exchanging ideas about what’s working and what’s next was inspiring.
A big thank you to everyone who visited our booth, whether you were a new face or a familiar one. Your feedback and enthusiasm continue to drive our mission forward!
Arwid Bancevicius
Feature
11 months ago
You can now invite team members, assign roles, and control access for your restockers.
What’s new
✔ Invite new team members – Send invites and they’ll receive an email to activate their account.
✔ Assign roles with controlled access - Choose Admin or Restocker role to match their needs.
✔ New Restocker role – A focused view with access only to restocking tools and inventory pick lists.
👥 Manage Access
As an admin, you can view team members and control their access from the settings page.
✉️ Invite new members
Choose the right role when inviting someone new:
- Admin – Full access to all features
- Restocker – Limited to restocking and inventory pick lists
🔐 Restricted access for your restockers
Restockers have a focused experience with access to the restocking page and inventory pick lists (under Analytics section).
💬 We’d Love Your Feedback
Have thoughts on how we can make team management better? We’d love to hear from you.
Arwid Bancevicius
Feature
11 months ago
We’ve launched a new consumer brand to create a memorable, easy shopping experience for new customers—encouraging them to browse freely and grab anything they like.
A fresh new look
Shopping at your Micromart Smart Store is now easier and more seamless. We've updated your cabinets with a new UI that enhances the shopping experience and encourages customers to grab what they like with ease.
Voice aid
This update introduces a voice aid to help guide customers smoothly through their purchase. While we recommend using it, we understand it may not be ideal for all environments, and can be customized per store. If you’d like to disable it, please reach out to us.
Instructional glass sticker
These stickers will be pre-installed in future cabinets. If you need one for an existing cabinet, please reach out to us.
💬 We’d Love Your Feedback
We’d love to hear what you and your customers think of this update and how it improves the experience for new shoppers. Feel free to share any feedback with us!
Arwid Bancevicius
Feature
11 months ago
We’ve made planogram management simpler, more flexible, and mobile-friendly—here’s what’s new:
What’s New?
1. Manage planograms in the cabinet page
There is no longer a separate planograms page. You can now manage your planogram (product layout & changes) directly within each cabinet. Plus, it's now mobile-friendly, so you can make planogram changes on the go.
2. Draft & apply changes anytime
- Create a draft and choose when to apply it—immediately or for the next restock.
- If scheduled for the next restock, you (or your restocker) will get a popup reminder: "Apply Scheduled Planogram Change?"
3. Adjust price tags
- If your changes require adjustments to price tags, visit the Price Tag page to update them.
- Here, you can now change layouts (e.g., whether a price tag represents one or two products) and add or remove price tags.
4. Instant updates for planogram changes
We’ve made it easier to manage and update existing cabinets while ensuring planograms follow our guidelines to maintain high accuracy for the vision system.
- Existing cabinets: You can now make planogram changes without requiring approval.
- New cabinets: The approval step still applies for now for the initial set-up. Please submit your planogram ahead of time for review and approval. Once the first approval is done, you can freely make additional changes without approval.
📦 Making Planogram Changes
Planning Ahead: Schedule Changes in Advance
If you're planning ahead, draft your planogram changes and schedule them for the next restock. When restocking, you’ll get a popup to apply your changes, and your physical price tags will update automatically. If your price tag layout needs adjustments (e.g., a tag now represents two products), go to the Price Tag page in the cabinet after applying your planogram updates.
Changes on the Spot While Restocking
If you need to swap products or adjust your layout during restocking:
- Go to your cabinet page to draft and apply your product changes.
- Review and update price tags if needed, then apply the changes to your physical tags.
- Finally, go to the restocking page to update your stock quantities and complete the process.
🔗 Need to Access Your Old Planograms?
You can still find them here: platform.micromart.com/dashboard/planograms.
We will be removing this page soon, but it is here for reference in the meantime.
🛒 Pick Lists & Scheduled Planograms
- Important: Any planogram that is in draft or scheduled will not impact pick lists yet.
- If you add a new product, it won’t appear in the pick list until the planogram is applied.
- We are rolling out an update soon to ensure scheduled planograms automatically reflect in pick lists.
🚀 More Updates to Come
We’re continuing to enhance planogram management with additional improvements on the way, such as:
- Highlighting changes in your pending planogram.
- Updating pick lists to reflect any scheduled planogram changes.
And more. Stay tuned!
💬 We’d Love Your Feedback
If you have any questions or suggestions, let us know. We're always looking to improve!
Arwid Bancevicius
Feature
1 year ago
Easier Payout Tracking, More Transparency, Better Insights
We’re excited to introduce the Finance Page on your Micromart dashboard. This update provides you with a detailed view of your payouts, making it easier to track earnings.
For payouts before Jan 20, any small discrepancies have been adjusted in your Feb 11 payout. Learn more ›
What’s New?
1. View Payouts in One Place
- Access a complete history of all your payouts directly from your dashboard.
- Click on any payout to see a detailed breakdown of transactions, fees, adjustments, and store-level insights.
2. Revenue Protect
- The Revenue Protect program ensures you get paid for unsettled transactions due to technical or payment issues, at Micromart's discretion.
- You can see exactly how many transactions were covered under Revenue Protect for each payout.
3. Drill Down into Individual Transactions
- Click into a transaction to view its processing fees, payout amount, and associated payout link. Transactions are now linked to payouts for better data integrity and transparency.
- The Transactions CSV download now includes this information as well.
Understanding Your Payout Report
Your payout report provides a detailed breakdown of your sales, fees, and adjustments. Below is a quick overview:
- Gross Sales: Total value of all items sold before any discounts or refunds.
- Net Sales: Gross Sales minus discounts and refunds.
- Net Payout: The final amount after deducting all fees and adjustments.
- Transaction Fees: Payment processing costs based on a fixed per-transaction fee and a variable percentage.
- Service Fees: A daily fee per cabinet for using the Micromart platform.
- Data Fees: Costs for real-time connection, monitoring, and transaction processing.
- Revenue Protect (If Applicable): Adjustments for unsettled transactions due to technical or payment issues.
- Adjustments (If Applicable): Manual corrections for refunds, waived fees, or past discrepancies.
- Tax Collected (Coming Soon): The amount of tax collected from customers based on applicable tax rates. Tax support will be available soon.
For a detailed breakdown, see the full payout details in your dashboard.
📅 Payout Timing
Payouts are sent out every Tuesday for the previous week’s transactions (Monday – Sunday). Payments typically arrive within 1-2 business days (by Wednesday or Thursday, sometimes Friday, depending on bank processing times).
📌 Note on Past Payouts
With this update, we’ve transitioned from a manual report to a system-generated payout report for greater accuracy.
- For payouts before January 20, there may be minor differences due to pending transactions at the time the payout was generated.
- Any small discrepancies have bene adjusted in your February 11 payout under “Past Payout Adjustment”.
- Moving forward, payouts are now automated and timestamped, ensuring that deposits match exactly.
💳 Which Transactions get Included?
Transactions are included in a payout based on when they are finalized. If a transaction was still processing at the time the payout was generated (e.g., under review or waiting for a payment adjustment), it will be included in the following week’s payout instead. This is why you may see minor differences between your sales data and payout.
💬 Have Questions or Feedback?
We’d love to hear what you think about the Finance Page! If you have any questions or suggestions, reach out to support.
Arwid Bancevicius
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